Frequently Asked Questions

We provide comprehensive IT solutions including Managed IT Services, Cloud Solutions (AWS, Azure, Google Cloud), Cybersecurity, IT Consulting, Software Development, and Technical Training. Our services are designed to help businesses optimize their technology infrastructure and drive digital transformation.

We offer 24/7 support with guaranteed response times. Critical issues receive immediate attention within 15 minutes, high-priority issues within 1 hour, and standard requests within 4 business hours. Our monitoring systems proactively detect and resolve issues before they impact your business.

Yes! We serve businesses ranging from startups to large enterprises. Our solutions are scalable and tailored to your specific needs, whether you have 10 employees or 1,000+. We offer flexible engagement models to match your requirements and budget.

We offer flexible pricing based on your needs: fixed monthly packages for managed services, project-based pricing for consulting and development, and hourly rates for ad-hoc support. Contact us for a customized quote based on your specific requirements.

Security is our top priority. We implement enterprise-grade security measures including encryption, multi-factor authentication, regular security audits, compliance with ISO 27001, and 24/7 monitoring. All our solutions follow industry best practices and regulatory requirements.

Absolutely! Cloud migration is one of our core specialties. We handle the entire process: assessment, planning, migration, testing, and optimization. We ensure zero data loss and minimal downtime, with most migrations completed within 4-8 weeks depending on complexity.

We have extensive experience across multiple industries including Finance, Healthcare, Retail, Manufacturing, Education, and Technology. Our team understands industry-specific regulations and compliance requirements, ensuring solutions that meet your sector's unique needs.

Yes! We offer comprehensive training programs covering cloud technologies, cybersecurity, DevOps, and more. Training can be delivered on-site, remotely, or through self-paced online courses. We also provide certification prep for AWS, Azure, CompTIA, and other platforms.

Timelines vary based on project scope. Small projects (system upgrades, security audits) typically take 2-4 weeks. Medium projects (cloud migrations, custom development) range from 6-12 weeks. Large transformations may take 3-6 months. We provide detailed timelines during the planning phase.

All our managed services include proactive monitoring, regular maintenance, security updates, and performance optimization. You'll have a dedicated account manager and access to our 24/7 support team. We also provide monthly reports and quarterly business reviews to ensure alignment with your goals.