AI-Powered HR Assistant for a 500-Staff Manufacturer
A 500-staff Nigerian manufacturer deployed an internal HR AI assistant that handles 100% of policy, leave, and payroll queries - reducing HR staff workload by 40% and resolution time from 2 days to 40 seconds.
Document vault
40s
avg. query resolution time (was 2 days)
40%
increase in HR team productivity
100%
policy document coverage
4 weeks
full deployment timeline
01The Challenge
HR staff were spending 60% of their time answering the same policy questions. Employees couldn't find leave forms, payroll dates, or appraisal guidelines without calling the HR office - creating a bottleneck that slowed the entire organisation.
02The Solution
We built an internal HR assistant trained on the company's 300+ policy documents, HR handbook, and payroll calendars. Staff access it via an internal web portal with role-based access control segregated by department.
- 300+ HR policy documents and handbooks ingested and indexed
- Department-level RBAC - staff only see their relevant policies
- Integration with existing HRIS for real-time payroll and leave data
- Admin portal for HR team to upload new documents and review queries
03The Outcome
HR query resolution time dropped from 2 days to under 40 seconds. HR staff reclaimed 60% of their time, which was redirected to strategic HR initiatives. Zero instances of sensitive data being exposed across departments.
“Our HR team was buried. Now they focus on people, not paperwork. The assistant handles the repetitive queries without any errors.”
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